0300 333 0303

This privacy policy sets out how UnionLine uses and protects any information that you give UnionLine when you use this website.

UnionLine is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

UnionLine may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 27th May 2014.

What we do with the information we gather
Our site does not automatically capture or store personal information, other than logging the user’s IP address and session information such as the duration of the visit and the type of browser used. This is recognised by the Web server and is only used for system administration and to provide statistics, which UnionLine uses to evaluate use of the site.

We may on occasions wish to use personal information supplied by you when you register with us, contacted us or provide personal information from other services accessed from us, in order to inform you of new services, products and promotions which we think maybe of interest to you. If you do not wish to receive any further information from us you may inform us of this by email or by letter. When you complete our contact us form, we ask for your contact details and other selected information so that we can deal with your request as efficiently and effectively as possible.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by email or by writing to us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to UnionLine, PO Box 4987, Sheffield, S2 9FF.

If you believe that any information we are holding on you is incorrect or incomplete, please email or write to us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Fraud prevention and detection

Please take time to read the following as it contains important information relating to the details you have given or should give to us.

To prevent and detect fraud we may at any time:

  • share information with regulatory bodies and public bodies including the police, although we only do so in compliance with the Data Protection Act 1998
  • check and/or file details with agencies and fraud prevention databases and, if we are given false or inaccurate information and we identify fraud, we will record this.

We and other organisations may also use and search these agencies and databases to:

  • Prevent fraud, trace debtors or beneficiaries and recover debt,
    • check your identity to prevent money laundering, unless you provide us with other satisfactory proof of identity.

We can provide the names and addresses of the agencies we use if you would like a copy of your information held by them.