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Trade Union Legal LLP, trading as UnionLine, is committed to providing a high standard of service to our clients; however, we understand that you may feel that we may not always get it right. If you have a complaint about the service you have received or the handling of your claim please contact us. We will respond to any concerns you may have and we will do everything we can to sort out your complaint quickly and efficiently.

You can raise your complaint by letter, email or telephone with the fee earner who has been dealing with your case, with the fee earner’s manager, or by email to complaints@unionline.co.uk Please mark your letter or email ‘Complaint’.

If you have any specific needs to enable you to bring your complaint to us please let us know and we will do our best to accommodate them.

To help us make sure we have understood your complaint, and not missed anything, please tell us:

  • your full name, contact details and any reference number you may have for your case;
  • what you think we have done wrong; and
  • what you think we should do to put things right

For full details of our Complaints Procedure, please click here to download a copy